Oakwood Premier Guangzhou-Canton Fair Free Shuttle Bus

Size of the room is good and clean. Location is good as it is close to metro. There are cutleries in the kitchen and a huge fridge. Breakfast is ok.

The service apartment offers a very comfortable and spacious living space for us to rest and recouperate during our stay. It is clean, offers a lot of storage space. The morning breakfast is wonderful as well. But most importantly, the people who works at the property is very friendly and helpful, always greeted us with smile. Special appreciation to the cleaning lady on the 20th floor and the concierge at ground floor including Dick, Chris and Steven who had been a group of helpful people who are very polite, accommodative and genuine. We very much appreciate every single extra step that they take to help us throughout our stay. They added extra warmth and brightness to our holiday.

1. Location - Really good as there are food places and a shopping mall across the street. Convenient especially when you have children as you do not need to travel far just to get food. There’s a convenience store opposite the hotel and the fruit store closest to the hotel sells good fruits with a very reasonable price. Some quaint looking shops nearby (left of the hotel’s entrance) and a fresh food market available if you are interested in exploring the local people’s life. 2. Accomodation - Everything is fine and they do provide quite a good range of kitchen equipments to have your food warmed up or a fruits party 😂. However, I think the rooms are quite dim and I’ll prefer if the lighting in living area is brighter. Wifi is weak and a second time visiting China after 18 years, didn’t know that hotel wifi cannot access to Facebook, Instagram, google etc type of apps. Perhaps it will be good if the hotel will provide a simple liner to advise their hotel guests. 3. Cleanliness - Pretty decent with clean sheets and towels. But I just find that the bathroom (with bathtub) has a weird, unpleasant smell. Other than that, simple amenities are there. Good if the hotel provide another hair dryer in the other room as well. Cannot be expecting 5 pax to share a hair dryer. 4. Staff service - Not very customer oriented staff on the first day of my arrival. The staff was speaking quite fast when explaining the charges and when I asked her to repeat in English, thinking that she would probably slow down and it would be easier to understand - it didn’t help at all and I needed up confused again 😂. I didn’t realise that using my physical card to pay will avoid incurring the overseas transactional charge and when I switched to paying using my physical card, the initial deposit has to take a few days to be refunded into my card.

Huge rooms with great facilities such as a kitchen with a stove and oven for cooking etc. Also washing machine so you could do your laundry especially if on a long trip. Really beautiful city views, nice walking distance to a lot of nearby restaurants and metro links or even easy to grab a cab anywhere. Staff were very helpful and kind.

The hotel is conveniently located for the shopping malls and walking distance to Canton Tower. It is nicely designed, very clean and the staff were lovely. Thanks in particular to Michael Liu for arranging our airport transfer, he was incredibly helpful. They were also very accommodating with a super early check in following our flight from Auckland. The breakfast buffet in the restaurant was excellent with a combination of traditional and western style food. The dinner menu was also excellent. I am pleased that we chose this hotel and would stay again.